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Better World/Better Business

[Infographic] The State of AI Bias — and How Companies Are Addressing It


What 350+ IT decision makers had to say.

AI bias is a growing concern

More than half of IT leaders (54%) say they’re very or extremely concerned about AI bias, up from 42% in 2019.

What are They Worried About?
56% Loss of customer trust
50% Compromised brand reputation
43% Increased regulatory scrutiny

Negative Impacts of AI bias
AI bias has already affected organizations across the globe. 36% have suffered from AI bias in one or more algorithms—with damaging impacts:

62% of organizations lost revenue
61% of organizations lost customers
43% of organizations lost employees

Almost nine in ten (87%) organizations are taking actionable steps to detect and prevent indirect bias.

This detection and prevention effort is far stronger in the U.S. (88%) than the U.K. (29%).

How Organizations Are Battling AI Bias
69% Data quality checks
51% Training employees on AI bias
51% Hiring an AI bias/ethics expert
50% Measuring AI decision-making factors

Ways to Address AI Bias in the Future
The majority of companies (83%) are using either third-party systems or a combination of both in-house and third-party systems to help detect AI bias. But there’s still progress to be made: nearly one in five companies not using a third-party system have no requirements for checking bias, which means it’s still likely to occur.

On the positive side, most organizations know this is a problem. 84% are planning to invest more in the coming 12 months.

Where are They Focusing Their Efforts?
54% will increase resources to support model governance
52% will hire internal personnel to manage AI trust
51% will use more sophisticated AI systems
50% will use more explainable AI systems
41% will appoint a third-party vendor to manage AI trust

Download the full report for more insights and start getting ahead of AI bias.

AI Bias, AI Ethics
The State of AI Bias Report
Download Now
Tags: AI bias AI ethics AI Ethics Artifical Intelligence Artificial Intelligence Better World/Better Business data science DataRobot infographic

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